Importance of customer care Essay

It shows a great deal of professionalism when a company takes good c ar of its customers, both internally and externally. Professional employees en devote most likely deal with clients in a professional manner, with the well(p) dialogue, with respect and a genuine attitude.A good customer redevelopment will help the companyTo keep loyal clients develop trustTo gain new clientsTo develop a good referralTo develop at heart its employees a sense of proudness and loyaltyThe main objective of communicating is to discharge a core the most effective way as achievable and to make sure it is received the way it was intended to. In conversation, on that point are many barriers to overcome a good standardised confabulation within the organisation will help to deal with those problems.Communication is a two-way process1. What we say and how we say it1.1. Intention of sender even off information in the right format1.2. The message method of communication.1.3. Receiving the message r eceptiveness of the soulfulness receiving the message2. What and how the message is received and perceived2.1. centre interpretation has the message been properly unders similarlyd?2.2. Feedback has the communication been successful?To deliver the goods an effective communication, the organisation and its management must clearly communicate the rules and guidelines established by the company.Standardised communication will help withConsistency comparabilityBring knowledge of what to do in any circumstances implant boundariesCommunicating with mint, both internal or external of the organisation, is not besides a matter of using the right guidelines or rules an important single out of the communication is also to consider your audience in order to fit your communication and convey your message for a better reception. Knowing who you are talking to will avoid assumption, and will help you understand their involve and motivations.Communication is a combination of 4 mediums1) Th e written communication2) The verbal communication3) The non-verbal communication4) Listening1) What is important in written communication?The accuracy of the wordsTo be clearTo be legibleTo do proof reading2) What is important in verbal communication?To handling a formal or informal way of speaking accord to your audienceTo use the appropriate language choose the right driftTo make sure to use the right pace not too fast, not too slowTo use the right tone of component partTo speak at a good distance from your audience somatogenetic proximity3) What is important in non-verbal communication?The signs and signals of body languageMovements, gestures, nervus facialis expressions, shifts, body positioningThe way of being dressed, the hairstyle, tattoosThe tidiness of the working manoeuvre4) What is important in listening?To listen properly a person you need to stop what you are doing give importance to the person you are communicating withWhile listening appear interestedListen ac tively and ask questionsTruly listening helps to avoid misinterpretationTo communicate to a greater extent effectively, one should pay attention to its body language the non-verbal communication is as important as any verbal or written communication as it conveys a message of its own, an emotional state.Failing to provide a good customer care will prevent the organisation to be successful and to expand. But it will also create stress among people working for the organisation, leading to unhappiness and unprofessionalism.The golden rule of the PA should beMind what you say, who you are talking toand how you are communicating